Consumer Rights Specific to Online Shopping
E-commerce regulations require online stores to fully disclose product specifications and the final price including taxes before completing a purchase, and grant consumers a return right within a defined period even if the product isn't defective, an additional right compared to purchasing from a physical store.
Order Never Received or Significantly Delayed Delivery
We help consumers claim their rights when an order never arrives or is significantly delayed beyond the stated date, whether by claiming a full refund or compensation for any damage resulting from this delay.
A Product Different From the Stated Description or Photos
When a product arrives fundamentally different from the store's stated description or photos, we help consumers document this discrepancy and claim a return or exchange, a clear right the store cannot evade citing its internal policy.
The Store Rejecting a Legitimate Return Request
When an online store rejects a legitimate return request within the statutory period, we help consumers escalate formally, relying on their clear return right that sometimes exceeds the store's stated commercial policy.
Dealing With Sellers in Other Cities or Countries
Online shopping often means dealing with a seller in another city or even country, increasing any potential dispute's complexity. We help consumers understand how to pursue their rights despite this geographic distance.
Helping Store Owners Draft Compliant Policies
We help online store owners draft sales and return policies compliant with e-commerce regulations, protecting them from regulatory violations while preserving their legitimate commercial interest.
Electronic Payment and Payment Gateway Disputes
When a problem arises in an electronic payment transaction, such as a duplicate charge or transaction failure despite the amount being deducted, we help consumers claim a refund by coordinating with the store and relevant payment gateway.
Collective Complaints Against Stores With Repeat Violations
When a large number of consumers are repeatedly harmed by the same store, we help them organize a collective complaint directed to regulatory bodies, more effective than scattered individual complaints.
Consumer Protection From Misleading Ads on Social Media
We help consumers harmed by misleading product ads on social media platforms, whose actual specifications often differ from what was promoted, claim their right to return or appropriate compensation.
How We Start With You
Send us your order details and the problem you faced with the online store, along with any screenshots or correspondence available, on WhatsApp. We help you understand your actual rights and the most suitable path for claiming them.
Frequently Asked Questions
I ordered a product weeks ago and it hasn't arrived yet. What are my options?
We help you claim a full refund or compensation for damage resulting from this unjustified delay.
The store refused to return a product that arrived different from the advertised photos. What's the solution?
We help you document this discrepancy and file a formal complaint, since this is a clear right the store cannot evade citing its internal policy.
My order amount was deducted twice from my account due to a technical error. How do I recover the excess amount?
We help you coordinate with the store and payment gateway to quickly recover the mistakenly deducted amount.
The seller is in another country and isn't responding to communication attempts. Can I still claim my rights?
Yes, we help you understand the appropriate path to pursue your rights despite this geographic distance, whether through the local regulator or the payment gateway.
We're online store owners and want to ensure our return policy complies with the regulations. Do you review it?
Yes, we help you draft a balanced return policy protecting your customers' rights while complying with regulations without harming your commercial interest.
Several customers were harmed by the same store in the same way. Can a unified complaint be filed?
Yes, and it's more effective than individual complaints, and we help you organize this collective complaint to pressure the violating store.
I bought a product promoted by an influencer on social media and it turned out completely different from what was advertised. What are my options?
We help you claim your right to a return or appropriate compensation based on this discrepancy between the promotion and the actual product.