Core Rights the Consumer Protection Law Guarantees
The law grants consumers clear rights: the right to honest, non-misleading information about a product or service, the right to safety from any product that could pose a risk to their health or safety, and the right to an effective complaint mechanism when any of these rights is violated.
Return and Exchange Policies and Your Legal Rights
Every store has a stated return policy, but this policy cannot override your basic statutorily guaranteed rights, such as the right to return an actually defective product regardless of the store's stated policy. We help you understand the difference between the store's commercial policy and your basic statutory rights.
Compensation for Defective Products
When a product is established to be actually defective, the consumer is entitled to compensation including product replacement or refund, plus compensation for any additional damage resulting from this defect, such as damage to other property caused by a malfunction in the defective product.
Complaints Against Misleading Marketing Practices
We help consumers file formal complaints against misleading marketing practices, such as advertising untrue product specifications or concealing material information affecting the purchase decision, practices the law explicitly prohibits.
Consumer Protection in E-Commerce
Online shopping carries additional consumer protection challenges, such as the difficulty of inspecting the product before purchase or dealing with a seller in another city or country. We help consumers understand their rights specific to online shopping, including sometimes extended return periods for this type of purchase.
Helping Merchants Comply With Consumer Protection Regulations
We help merchants and service providers design return and warranty policies compliant with the Consumer Protection Law, avoiding violations that could expose them to penalties, while balancing consumer protection with the store's commercial interest.
Collective Complaints for Affected Consumers
When a large number of consumers are harmed by the same product or commercial practice, we help them organize a collective complaint or claim, more effective than scattered individual complaints in attracting regulatory attention and pressuring the violating merchant.
Escalating to Regulatory Bodies When the Merchant Refuses to Cooperate
When a merchant refuses to respond to a legitimate consumer claim, we help escalate to the relevant consumer protection regulatory bodies, which hold authorities to impose fines and require the merchant to correct, alongside the option of direct civil litigation if necessary.
Consumer Protection in Long-Term Contracts and Subscriptions
Long-term subscription contracts, such as maintenance services or digital subscriptions, carry special risks related to cancellation terms and automatic renewal, and we help consumers understand their rights to cancel these contracts without unfair, overly burdensome conditions.
Product Warranties and Statutory Warranty Periods
We help consumers understand the difference between the manufacturer's warranty and the store's warranty, and the minimum statutory warranty periods that must be available regardless of the company's policy, ensuring they're not deprived of a statutorily due warranty right.
How We Start With You
Send us the product or service details and the problem you faced, along with any receipts or correspondence with the merchant, on WhatsApp. We help you understand your actual rights and the most suitable path for claiming them.
Frequently Asked Questions
The store refused to return a defective product citing the expired stated return period. Is that acceptable?
Not necessarily; your right to return an actually defective product may continue after the ordinary commercial return policy expires, and we help you assess your actual position.
I bought a product online and it arrived entirely different from the advertised description. What are my options?
You have a clear right to return or exchange in this case, and we help you file a formal complaint if the seller refuses to cooperate.
A defective product caused damage to other property of mine. Does compensation include this additional damage?
Yes, compensation includes direct damage resulting from the product's defect, not just replacing the product itself, and we help you fully document this additional damage.
We're merchants and want to ensure our return policy complies with the law. Do you review it?
Yes, we help you design a balanced return and warranty policy protecting your customers' rights while complying with the law without harming your commercial interest.
A large number of customers were harmed by the same defective product. Can a collective complaint be filed?
Yes, and it's more effective than individual complaints, and we help you organize this collective complaint to pressure the violating merchant.
The merchant refuses to cooperate despite my repeated complaints. What's the next step?
We help you escalate to the relevant consumer protection regulatory body, and if necessary file a direct civil lawsuit to claim your full rights.