A Digital Economy Growing at Record Rates in the Kingdom
E-commerce in the Kingdom is among the fastest-growing sectors in the region, supported by rising digital purchase rates and the spread of electronic payment wallets. This rapid growth comes alongside increasing regulatory oversight from the Ministry of Commerce over e-commerce regulations, making early compliance essential for any online store's continuity.
Sales and Return Policies for Online Stores
We review and draft sales and return policies for online stores compliant with e-commerce regulations, including mandatory return periods and price and tax disclosure requirements before completing a purchase.
Digital Consumer Protection Compliance
We help online stores comply with digital consumer protection requirements, from clarity in recurring subscription terms to prohibiting misleading marketing practices in digital advertising.
Customer Disputes and Digital Platforms
We handle recurring customer disputes with online stores, from orders never received to products differing from their advertised description, and represent store owners in handling Ministry of Commerce complaints professionally.
Brand Protection for Emerging Stores
We help emerging online stores register and protect their trademarks from counterfeiting, especially given how easily counterfeit stores mimicking a successful store's name and design can be created at low cost.
Payment Gateway and Shipping Intermediary Contracts
We review online stores' contracts with payment gateways and shipping intermediaries, clarifying liability allocation when a payment transaction fails or a shipment is delayed or lost during delivery.
Digital Subscriptions and Recurring Payments
We help platforms relying on a monthly subscription model draft clear subscription terms compliant with disclosure requirements, avoiding the unjustified cancellation complaints that follow this business model.
Affiliate Marketing and Digital Influencers
We help online stores draft affiliate marketing contracts with influencers and partner sites, clarifying the commission calculation mechanism and avoiding disputes over inaccurate sales tracking and attribution.
Multi-Vendor Digital Marketplaces
We help operators of multi-vendor digital marketplaces draft clear agreements allocating liability between the platform and the individual vendor when a dispute arises with an end customer.
How We Start With You
Send us the details of your online store or the dispute you are facing on WhatsApp. We help you build on a solid legal foundation from the very first launch. We continuously follow this fast-changing sector's developments, ensuring our advice always reflects the current regulatory reality.